Rules and Regulations
 
 
As an approved vendor, we are mandated to follow the rules and regulations set forth by the Maryland Department of Corrections.
 
All allowable items are included in the shopping pages based on the approval of the Maryland Department of Corrections.  If you have any questions about ordering, please contact our customer service department at (562)361-5712 or e-mail us at
customerservice@unionsupplydirect.com
 
 
Important Inmate Package Regulations
 
Maryland Inmate Package Program:
 
Weight Limit: There is no weight limit on Inmate Packages.
Package Limit: Each order will be packaged in one box unless a TV or fan was included in the order which would make it necessary to allow for two boxes.
Package Size Limit: 24" x 24" x 18".
Dollar Value Limit: There is no dollar value limit on Inmate Packages
 
Products: The products on this website are items which have been approved by the Maryland Department of Corrections.  The shopping pages are organized into categories (clothing, electronics etc.) and subcategories.  You can choose an item by searching the category or you can type in the item number in the search box and you will be taken to the item of your choice.  If an item does not appear, it is either restricted or no longer available.  If you are uncertain about the eligibility of an item, please contact us.
 
Returns: Please contact our Customer Service Department for assistance with any order returns at Union Supply Direct Attention:  Inmate Returns Department, 2301 E. Pacifica Place Rancho Dominguez, CA 90224-9018 or call toll free at (562)361-5712 or send us an e-mail at
customerservice@unionsupplydirect.com.  If a package is returned to us for any reason, we will contact the purchaser to determine a resolution.  Used, abused or damaged items cannot be returned, exchanged or refunded.  All items are only covered by the manufacturer’s warranties.  Please check all of your items upon receipt.   If any of these items are found to be defective or damaged in shipping, you must return these goods within 30 days.  All original boxes and packing materials are required on any returned goods.  These goods will be repaired or replaced at no cost to you.  Returned items that are older than 30 days will not be processed.  All merchandise that was ordered in error for any reason can be exchanged for $5.00.  All exchanges must be done within 30 days of purchase.  Merchandise must be unused and in original packaging.  Any returned merchandise that is used or not in original packaging will be returned to you.  Shipping charges are nonrefundable.
 
Clear Tunes Television Warranty Service Procedures
Union Supply Direct offers 180 day limited warranty service on all Clear Tunes televisions.  SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR PRODUCT FOR THE FULL TERMS OF YOUR WARRANTY.  To return a defective Clear Tunes television within the 180 day warranty period, contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone at (562)361-5712 or by mail to PO Box 9018, Rancho Dominquez, CA 90224-9018.  The return package must include: (1) the defective television; (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, inmate number, facility name and physical address (no PO Boxes are accepted). 
 
Out of Warranty Service (where applicable, 181–365 days from original date of purchase):  To return a defective Clear Tunes television within the out of warranty period, send the unit to Clear Inventions, Inc., 2320 E. 49th Street, Vernon, CA 90058.  The return package must include (1), (2), (3) and (4) above and a check payable to Union Supply Group, Inc., in the amount of $50.00 for return shipping.
 
If returned merchandise is found by Union Supply Direct or Clear Tunes, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you.  There is no repair or replacement service available after 365 days from the date of original purchase.  SEE THE LIMITED WARRANTY ENCLOSED IN YOUR PRODUCT PACKAGING FOR THE FULL TERMS OF THE WARRANTY APPLICABLE TO YOUR CLEAR TUNES TELEVISION. 
 
RCA Television Warranty Service Procedures
There is a 180 day warranty service on all RCA televisions.  SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR TELEVISION FOR THE FULL TERMS OF YOUR WARRANTY.  To return a defective RCA television within the 180 day warranty period contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone (562)361-5712 or mail PO Box 9018, Rancho Dominquez, CA 90224-9018.  The return package must include: (1) the defective television; (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, inmate number, facility name and physical address (no PO Boxes are accepted). 
Out of Warranty Service (181–365 days from original date of purchase):   Please see the Limited Warranty enclosed with your product for the return requirements and procedures from 181 to 365 days from the date of original purchase.
 
If returned merchandise is found by Union Supply Direct or RCA, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you.  There is no repair or replacement service available after 365 days from the date of original purchase.  SEE THE LIMITED WARRANTY ENCLOSED IN YOUR PRODUCT PACKAGING FOR THE FULL TERMS OF THE WARRANTY APPLICABLE TO YOUR CLEAR TUNES TELEVISION.
 
Payment Methods: Orders will be accepted when accompanied by cashier’s check, money order, or credit card (MasterCard, Visa or Discovery).  We accept Credit/Debit cards and prepaid cards with Visa/Mastercard logos.  There will be a hold on your credit card/debit card for the amount of the order at the time the order is placed.  The hold on your card will be removed and your card will be charged at the time the package ships.  For prepaid card payments, funds are deducted from your card and placed on hold at the time the order is placed.  A positive balance must be kept in the account until the package ships at which time your card will be charged.
 
Form of Payment:
The card will be charged: What happens when your order is placed: Additional Info:
Credit Card* When order ships There will be a hold on your credit card for the amount of the order at the time the order is placed. The hold on your card will be removed and your card will be charged at the time the package ships.
Debit Card* When order ships There will be a hold on your debit card for the amount of the order at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged.
Prepaid Card* When order is taken Funds are deducted from your card and placed on hold at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged.  Additional time will be needed to process funds.
 
* We accept major credit / debit cards and Prepaid Cards with Visa/Mastercard logos.
   
Layaway Program: Place your order with us today via our mail, website, fax, phone, and activate your Layaway Plan.  Make weekly, monthly payments, selecting the payment interval that best meets your needs.  Our Layaway Plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan.  This is a free service at no additional cost to you.  This plan allows you the flexibility to make any payment, any amount, at anytime.  Multiple family members can pay for your order as well.
 
Layaway payments can be made in the following ways:
1.     By Mail: Send all payments to: Union Supply Direct, P.O. Box 9018 Attn: Layaway Plan Dept 99, Rancho Dominguez, CA 90220.
(Inmate name and number must accompany each payment.)

*Now accepting: money orders, personal checks, Visa, MasterCard and Discover payments
 
2.     By Phone:  Call our Customer Service agents toll free at  M-F 9am-11pm & Sat 10am-4pm (EST)
 
Your order will be held until full payment is made.  If the order is not paid in full within a specific program ordering period, the order will be carried over to the next program period.  Your order will ship when it is paid in full.
 
Cash Payment Option with ACE Cash Express: Before selecting this payment, use the ACE Cash Express store locator to verify that there is a convenient location near you. To make a payment, please take print your order summary page and bring with you when you make your payment.  You will need to provide the Order Reference (Sales Order) Number, the Exact Dollar Amount Due, Inmate ID Number, and Inmate’s Last Name.  Your payment will not be accepted without all four of these items.  ACE Cash Express will provide you with a receipt for your transaction.  Please keep this receipt to assist us in accessing your records.   Allow 2 business days for your payment to be applied to the order.
 
Shipping Fee: All orders are subject to a $5.95 shipping fee.  Shipping charges are non-refundable.